I love Zappos.
- Once I ordered shoes from them on a Tuesday night, and they were there Wednesday morning. IT DIDN'T EVEN MAKE SENSE. We spent 20 minutes trying to figure out how they did it, as if it was a magic trick.
- Once I ordered shoes from them, and they sent me an email to let me know my purchase would be delayed because of a train derailment somewhere in Kentucky. They included a link to the CNN story. The shoes were still there the next day.
- Once Jake ordered shoes from them. When asked how he heard about Zappos, he said "from a friend." They emailed to ask what friend, and he told them it was me. That same day I received an email from Zappos customer service thanking me.
Still, nothing beats this one.
The company I work for owns a different e-shoe store. I get a 25% discount there, and I still use Zappos. That's how good they are - they're at least 25% better than the competition.
2 comments:
I think your headline should read.."I Love UPS" ;-)
you should try to make a collection Zappo delivery stories with the last line always being "and they still arrived the next day".
It could have a Chuck Norris vibe to it.
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